Brand Experience Guide - Social Media Marketing + Customer Service
Posted by Erem on 02/12/2021
Industry Sector: Outdoor
Job Categories: Customer Service, Ecommerce Management, Marketing & Digital Marketing, Public Relations
Company Type: Apparel/SoftGoods, Conservation, HardGoods/Equipment, Retailer
City: Las Vegas, but remote is fine as well
Country: United States
Required Experience: 0 - 1 year
Job Type: Full Time
Required to Relocate: No
Required to Travel: No
Employee May Telecommute: Yes
Job Seeker Must Live Within:
Job Description & Requirements
Brand Experience Guide
Erem Company Overview
Erem is a direct to consumer outdoor footwear and apparel company whose mission is to enable people to experience the beauty, extremes, and vastness of the desert, while positively impacting people, place, and planet.
Founded by Jeff Swartz (Former CEO of Timberland) & Noah Swartz (Harvard MBA), Erem is growing and looking to add new members to our team. Do you love the desert? Do you love spending time outdoors? Are you motivated to have a social and environmental impact?
If you are passionate about Erem’s mission, then we want to hear from you.
Brand Experience Guide
Erem is hiring a new team-member. In this role you will serve as an important creator for the Erem brand and the key bridge between company, customers, and community. Your primary focus will be to help bring the brand to life through campaign and content creation and distribution, while also working to ensure that Erem customers have an extraordinary, ‘tell a friend worthy’ experience with our brand. This includes helping to manage brand communication channels such as email and social media while also expertly answering customer inquiries across platforms. This is the perfect opportunity for someone relatively early in their career looking for the chance to quickly have meaningful opportunity and responsibility in a fast growing, impactful business.
Primary Responsibilities Include:
Help lead in brand & community development
Collaborate with creative team to generate, edit, publish and share meaningful content that builds community and inspires action
Help create, manage, and execute new product launches, promotions, and development of brand initiatives, assets, and campaigns
Assist in executing influencer marketing programs, including identifying and building relationships with prominent ambassadors
Assist in running Erem’s product testing program
Provide customers with ‘tell a friend worthy’ service on key interactions
Answer customer inquiries about our products and business via customer support software, email, and social media in a timely manner that skilfully and positively represents the brand
Manage order billing, logistics, modifications, returns, exchanges, cancellations, and refunds that are outside the scope of our automated process
Follow up, post-purchase with Erem customers to learn about their experience with our products and brand
Innovate new ways for Erem to better serve and connect with our customers
Nuts & Bolts of the Role:
Erem is an early stage startup looking for team members that thrive in fast-paced environments and embrace the new and unknown. The Brand Experience Guide should have the following attributes:
Loves the desert and loves being active outdoors
Is inspired by having a positive impact and giving back
Enjoys being part of a team, yet is self-motivated
A people person who enjoys solving problems for others
Excellent written and verbal communication skills
Patient and persistent
Inspired by and excited to maintain on-brand attitude, voice, and communication
Exceptionally organized and strong with time management
Looking to grow and take on meaningful responsibility, quickly
Erem is seeking to build a team of the most inspired and talented desert lovers and outdoor seekers, wherever these people are. That being said, we do believe that spending time together is an important ingredient to happiness, impact, and good work. When it is safe and appropriate, Erem intends to occasionally gather in offices near Las Vegas, NV, just a short commute from some of the most beautiful desert hikes on earth -- which in our view, are the best kind of conference rooms. In the meantime and for the foreseeable future, we will be working remotely, and intend to remain very flexible even after the COVID-19 pandemic. If you are the right person for this role, we will gladly make it work no matter where you are based.
Perks of the Role
Erem is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age. As a member of the Erem team you will:
Spend a lot of time outdoors & in the desert
Be one of the first members of an ambitious team trying to do something new and big. We are motivated to have a positive impact, and are intent on having fun along the way.
Receive competitive salary, ownership in the business, & healthcare benefits
Enjoy free Erem product
Get paid time off to do community service
Does this role sound like the right opportunity for you?
Email Colin@erem.life with any questions and to apply.
Founded by Jeff Swartz (Former CEO of Timberland) & Noah Swartz (Harvard MBA), Erem is a new, direct to consumer outdoor footwear and apparel company for the desert. Our mission is to enable people to experience the beauty, extremes, and vastness of the desert, while positively impacting people, place, and planet.
Erem is growing and looking to add new members to our team. Do you love the desert? Do you love spending time outdoors? Are you motivated to have a social and environmental impact?
If Erem’s mission resonates with you, then we want to hear from you.