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Service Technician & Service Manager Openings - Nationwide | Trek Bikes

 

Posted by Trek Bicycle Corporation on 02/16/2021


Job Basics

Industry Sector: Bike, Fitness, Outdoor

Job Categories: Customer Service, Management, Management - Team, Retail - Bike Mechanic - Ski Technician, Retail - Management- Staff, Retail - Sales

Company Type: Accessories, Apparel/SoftGoods, HardGoods/Equipment, Recreation, Retailer

State: AL, AK, AB, AZ, AR, BC, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MB, MD, MA, MI, MN, MS, MO, MT, NE, NV, NB, NH, NJ, NM, NY, NF, NC, ND, NS, OH, OK, ON, OR, PA, PI, QC, RI, SA, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

City:

Country: United States

Required Experience:


Job Type: Full Time

Salary:

Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:


Job Description & Requirements

Trek is hiring Service Technicians and Service Managers Nationwide! 

View openings: Service Technician & Service Manager openings (Nationwide)

Connect with us to learn more: trekbikes.com/servicetechnician/

What's it like to work at Trek as a tech? Check out this video! 

trek.bike/day-in-the-life-service-manager

 

A bit about Trek, awarded Fortune's 2020 Best Workplaces in Retail:

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

 

Service Technician summaryapply now at Service Technician openings

As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly.

We’re looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. So, if you’ve already worked as a mechanic, that’s great. But if not, we’ll train you.

What you'll bring to the team as a service technician:  

  • Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
  • Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
  • Top-notch communication skills
  • Impressive attention to detail and a love for tinkering ‘til you figure it out
  • Eagerness to learn the ins and outs of servicing bicycles
  • A desire to continually learn proper service methods and new technologies
  • Prior mechanic experience is not required!      

 

Service Manager summary: apply now at Service Manager openings

As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You’ll be the primary service writer at the shop, and you’ll also need to hold your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.

What you'll bring to the team as a service manager:

  • A positive, pitch-right-in attitude and motivation to help every customer find what they need
  • Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
  • Great leadership skills and the ability to motivate and develop future leaders
  • Ability to plan effectively and stay a step ahead of your shop’s needs
  • 3+ years of bicycle service center experience
  • A commitment to delivering the best possible experience for every customer
  • An active learning engine and willingness to attend Trek Certified Service classes in Waterloo, WI
  • Proactive approach to staying up to date on industry changes and trends

About Trek Bicycle Corporation

Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are.